FAQs

Do you ship internationally?

Provide some answer to the quYes. Silk Philosophy proudly ships worldwide. Complimentary standard shipping is available to select destinations on orders of $96 USD or more. Some exclusions may apply, and free shipping promotions are not applicable to sale items unless otherwise stated.estion.

How long will my order take to arrive?

Orders shipped within the United States typically arrive within 2–5 business days. International standard shipping generally takes 10–21 business days, depending on the destination and local customs processing.

Please note that delivery times are estimates and may vary. If you need your order by a specific date, we recommend selecting an expedited shipping option at checkout.

Do you offer expedited shipping?

Yes. Expedited shipping options are available for most destinations and can be selected during checkout. Available services and delivery estimates will be displayed based on your shipping address.

Will I be charged customs duties or import taxes?

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country. These charges are determined by local customs authorities and are the responsibility of the recipient.

As customs regulations vary by country, Silk Philosophy is unable to predict or control any additional charges that may apply upon delivery.

What should I do if my package is delayed, lost, or damaged?

All Silk Philosophy shipments are insured for your peace of mind.

In the unlikely event that your package is delayed, lost in transit, or arrives damaged, please contact us as soon as possible. We will work directly with the shipping carrier to initiate an investigation and determine eligibility for a replacement or refund in accordance with the carrier's insurance policies and delivery records.

We are committed to ensuring that every order reaches you safely and will do our best to resolve any shipping issues promptly.

Do you accept returns and exchanges?

Yes. We gladly accept returns and exchanges within 14 days of delivery.

Items must be returned in their original, unused condition with all original packaging included. Personalized, custom-made, or final sale items may not be eligible for return or exchange.

Please contact us prior to returning your item so we can provide return instructions.

Do you offer custom projects, corporate gifting, or event collaborations?

Yes. We are delighted to collaborate on custom projects ranging from corporate gifting and execlusive gifts to weddings, special events, hospitality partnerships, boutique exclusives, and limited-edition collections.

Whether you are looking to create personalized keepsakes, custom silk accessories, or a memorable gifting experience, we would love to learn more about your vision. Please contact us at info@silkphilosophy.com to discuss your project and explore the possibilities.

How should I care for my silk accessories?

To preserve the beauty and longevity of your silk accessory, we recommend professional dry cleaning whenever possible.

Most Silk Philosophy pieces may also be gently hand-washed in cold water using a mild detergent formulated for delicate fabrics. Avoid wringing or twisting the fabric. Instead, gently press out excess water, reshape as needed, and lay flat to air dry away from direct sunlight.

With proper care, silk will retain its softness, luster, and elegance for years to come.